Privacy Policy

Ingenious Laboratories Limited is committed to protecting and respecting your privacy.

This policy [together with our terms of use and any other documents referred to in it] sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.colltec.com or www.feelingenious.com you are accepting and consenting to the practices described in this document.
For the purpose of the General Data Protection Regulation [GDPR] EU 2016/679 [the “Regulation”], the data controller and data processor is Ingenious Laboratories Limited, Harwell Innovation Centre, Building 173 Curie Avenue, Harwell Oxford, Didcot, Oxfordshire OX11 0QG, UK.

Information we may collect from you.
We may collect and process the following data about you:

• Information you give us.
  You may give us information about you by filling in forms on our sites www.colltec.com or www.feelingenious.com; or by corresponding with us by phone, e-mail, or otherwise. This includes information you provide when you: register to use our sites; subscribe to our services; search for a product; place an order; participate in discussion boards or other social media functions; enter a competition, promotion, or survey; sign up to our newsletters and such other promotions; and when you report a problem with our sites. The information you give us may include: your name; address; e-mail address; phone number; financial and credit card information; personal description and photograph; preferences and business details, if applicable.
  We do not store credit card details nor do we share customer details with any 3rd parties.
• Information we collect about you.
  During each of your visits to our sites we may automatically collect the following information:
  • Information about your visit, including the full Uniform Resource Locators [URL] clickstream  to, through and from our sites [including date and time]; products you viewed or searched for; page response times, download errors, lengths of visits to certain pages, page interaction information [such as scrolling, clicks, and mouse-overs], and methods used to browse away from the page; and any phone number used to call our customer services.
• Information we receive from other sources.
  We work closely with third parties [including for example: business partners; sub-contractors in technical, payment and delivery services; advertising networks; analytics providers, and search information providers] and may receive information about you from them.
• We may use your information to contact you by phone after you become a customer to check you are happy with your subscription. If you consent to receive marketing from us, we may contact you by phone to let you know about our special offers and services.

Cookies
Both the Colltec and FeelIngenious websites use “cookies” to enhance user experience. The user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User’s may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the websites may not function properly.

Rakuten Advertising is a third-party company that uses cookies on the website, you can view their privacy policy at this address: https://rakutenadvertising.com/legal-notices/services-privacy-policy/

View our cookie decleration and update your cookie consent

Uses made of information.
We use information held about you in the following ways:

• Information you give to us. We will use this information to:
  • carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products, and services you requested from us;
  • provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • notify you about changes to our services;
  • ensure that content from our site is presented in the most effective manner for you and for your computer.
• Information we collect about you.
  We will use this information to:
  • administer our sites and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • improve our sites to ensure that content is presented in the most effective manner for you and your computer;
  • allow you to participate in interactive features of our services when you choose to do so;
  • enhance our efforts to keep our sites safe and secure;
  • measure and understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • make suggestions and recommendations to you and other users about goods and services that may be of interest.
• Information we receive from other sources.
  We may combine this information with the information you give to us and information we collect from you. We may use this information and the combined information for the purposes set out above.

Disclosure of your information
We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you. These parties include:
  • MailChimp
  • PayPal
  • Stripe
  • Trust Pilot
• Analytics and search engine providers that assist us in the improvement and optimisation of our sites.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Ingenious Laboratories Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply out terms and conditions; or to protect the rights, property, or safety of Ingenious Laboratories Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you [or where you have chosen] a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you [before collecting your data] if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Harwell Innovation Centre, Building 173 Curie Avenue, Harwell Oxford, Didcot, Oxfordshire OX11 0QG, UK.
Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow any of these links please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
As a business, we take your personal data extremely seriously. We are compliant with the General Data Protection Regulation [GDPR] which came into effect on the 25 May 2018.

Right to be Erased
As an individual, you have the right to request for your personal information to be erased from our servers – this is also known as “the right to be forgotten”.
This request will need to be made either by email to [email protected] or in writing to the Compliance Manager at the address below.
We will acknowledge and respond to your request within 30 days.
Your request is not absolute and in certain circumstances this could affect our decision.
Details will be sent to you at an agreed timescale advising you of our position and the progress of your request.

Right to Rectify
If at any point you feel the data we hold on our servers is in anyway inaccurate, you can request to have this rectified, or completed if incomplete.
This request will need to be made either by email to [email protected] or in writing to the Compliance Manager at the address below.
We will acknowledge and respond to your request within 30 days.
Your request is not absolute and in certain circumstances this could affect our decision.
Details will be sent to you at an agreed timescale advising you of our position and the progress of your request.

Right to Restrict Processing
If you, as an individual, request for your data to be restricted or suppressed, we will store your personal data but under no circumstances will we use it.
This request will need to be made either by email to [email protected] or in writing to the Compliance Manager at the address below.
We will acknowledge and respond to your request within 30 days.
Your request is not absolute and in certain circumstances this could affect our decision.
Details will be sent to you at an agreed timescale advising you of our position and the progress of your request.

Right to Data Portability
You have the right, as an individual, to request and obtain your personal data for you own purposes.
This request will need to be made either by email to [email protected] or in writing to the Compliance Manager at the address below.
We will acknowledge and respond to your request within 30 days.
Your request is not absolute and in certain circumstances this could affect our decision.
Details will be sent to you at an agreed timescale advising you of our position and the progress of your request.

Access to information
The Regulation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Regulation.

Changes in our privacy policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Ingenious Laboratories Limited, Harwell Innovation Centre, Building 173 Curie Avenue, Harwell Oxford, Didcot, Oxfordshire OX11 0QG, UK of email [email protected]