Shipping Policy 

UK Shipping

Shipment Processing Time

All orders received before 12:00 on a working day will be processed that day. Orders received after 12:00 will be processed on the following working day.

Shipping Rates & Method

 Shipment MethodShipment cost
UK  & Channel IslandsRoyal Mail Tracked 24Free

Shipment Confirmation & Order Tracking

Shipment confirmation and Royal Mail Tracking number will be sent by email once the order is complete.

Damages

Colltec Laboratories Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy & Guarantee

We guarantee your satisfaction and as such, all of our products come with a no fuss guarantee.

However, in accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

Any Ingenious guarantee / warranty coverage is only applicable with valid proof of purchase from an authorised Ingenious Distributor. Currently there are no third party distributers.

International Shipping

Excluded Territories

We do not accept orders from or ship to the following territories: Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard Island and McDonald Islands, Iraq, Libya, Pitcairn, Saint Helena, Somalia, South Sudan, Syria, Tokelau, Turkmenistan, Ukraine, Western Sahara.

Shipment Processing Time

All orders received before 12:00 on a working day will be processed that day. Orders received after 12:00 will be processed on the following working day.

Shipping Rates & Method

Detailed shipping costs are given at checkout. However, majority of orders fall below 1Kg and shipment costs for these orders are given below.

 Shipment MethodShipment cost – below 1Kg
EuropeDHL Global£10.77
Zone 2 – See Note 1DHL Global£14.84
Zone 3 – USADHL Global£19.98
Zone 4 – Rest of WorldDHL Global£19.79

Note 1: Australia, Belau, British Indian Ocean Territory, Christmas Island, Cocos Islands, Cook Islands, Coral Sea Islands, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Laos, Macao, Nauru, New Caledonia, New Zealand, Niue Island, Papua New Guinea, Singapore, Solomon Islands, Tahiti, Tonga, Tuvalu.

Shipment Confirmation & Order Tracking

Shipment confirmation and Royal Mail Tracking number will be sent by email once the order is complete.

Customs Duties & Taxes

Please note that international orders may be subjected to customs duties and taxes upon delivery. We have no way to estimate the cost for this. 

Damages

Colltec Laboratories Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy & Guarantee

We guarantee your satisfaction and as such, all of our products come with a no fuss guarantee.

However, in accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

Any Ingenious guarantee / warranty coverage is only applicable with valid proof of purchase from an authorised Ingenious Distributor. Currently there are no third party permitted to distributers.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Colltec Laboratories Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.